Robotic production equipment on a factory floor

Physical-world automation

When something happens, something should happen.

Detect what’s happening in the physical world and trigger the right response. From alerts to workflow changes to automated action.

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Already in the field

$600M: Saved by our customers
500+: Organizations nationwide
49: States
13: Years in operation
5,000+: Devices in the field
100M+: Physical-world events captured

The gap

Your systems know more than ever. Your people still have to finish the job.

Modern operations generate enormous amounts of data. But when something changes, a person still has to inspect, interpret, decide, coordinate, or physically respond. Touchpoint builds the missing system between knowing and doing.

01A person still has to inspect.
02A person still has to interpret.
03A person still has to coordinate.
04A person still has to decide.
05A person still has to move, adjust, repair, dispatch, clean, verify, or respond.

That gap is where Touchpoint works.

The model

See.

Understand what is actually happening in the physical environment.

Sensors. Cameras. Machines. Equipment telemetry. Location. Identity. Existing enterprise data.

Understand.

Know what it means and what should happen next.

AI. Computer vision. Models. Rules. Historical context. Operating knowledge. Diagnosis. Decision logic.

Act.

Make the digital or physical response happen.

Update systems. Create work orders. Order parts. Schedule work. Dispatch people or equipment. Adjust equipment. Control a machine. Isolate an asset. Inspect autonomously. Clean. Repair.

Close the gap between detection and response.

What we build

Whatever the problem requires.

We do not force the problem into a predetermined product. We combine the technologies required to solve the operation.

Sensors + Cameras

Hardware + Edge

AI + Computer Vision

Enterprise Systems

Controls + Automation

Machines + Robotics

Where we work

The world doesn't run on software alone.

Automated production equipment on a factory floor

Manufacturing

Walking the line for conditions no system acts on.

Aviation

Deciding what an aircraft needs from a stack of disconnected systems.

Offshore wind turbines across open water

Energy

Chasing every abnormal reading across distributed assets.

Large utility pipelines running through a wooded corridor

Infrastructure

Inspecting on a schedule because nothing says when an asset has changed.

Also: Logistics. Industrial services. Maritime. Space.

Not case studies. Problems worth solving.

The kind of work we want to eliminate.

Manufacturing

Today: A technician walks a production line looking for abnormal equipment conditions.

What if: What if the operation continuously sensed those conditions, understood the likely cause, and initiated the correct response?

Aviation

Today: Maintenance teams pull information from multiple systems before deciding what an aircraft needs.

What if: What if the relevant condition could be detected, understood, and translated directly into the next maintenance action?

Energy

Today: Operators monitor distributed assets and investigate abnormal conditions.

What if: What if the system could identify what matters and initiate or execute the appropriate response?

Infrastructure

Today: Teams inspect physical assets on recurring schedules because there is no other reliable way to know when intervention is needed.

What if: What if the asset could tell the operation what was changing, and trigger the response itself?

How we work

Bring us the problem.

Get close to the work

We learn the operation from the people doing it.

Find the real constraint

We identify where humans are bridging the gap between what the systems know and what needs to happen.

Build the missing system

Hardware, software, AI, automation. Whatever the problem requires.

Prove it in the real world

The smallest useful deployment should produce a measurable operating result.

Scale what works

Once proven, we expand the capability across the operation or industry.

Technician cleaning industrial production equipment

Operational Action Sprint

In four weeks, know what’s worth automating.

No cost: For qualified organizations
2–4 weeks: Working directly with your operation
One outcome: A defined opportunity worth proving

We study the work, systems, signals, workarounds, and costs to find where technology can make the biggest operational difference. If there’s an opportunity worth proving, we define the smallest practical system. If not, we tell you.

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Who we are

For more than a decade, Touchpoint has built technology that connects what happens in the physical world to the systems organizations depend on. Now we're taking the next step: building systems that can understand what is happening and act on it.

Purpose-built hardware.Connected devices.Enterprise integrations.Remote implementation.Mission-critical reliability.Ongoing monitoring and support.

Trust

Built to fit your operation. Not take it over.

Your data stays yours.

We do not need to own your operational data to create value.

Your existing systems can stay in place.

No rip-and-replace. We work with what you already run.

Ownership is clear before we build.

IP and technology ownership are defined before development begins.

We start narrowly.

Prove value on one specific problem before expanding.

We work within your security environment.

Built to run inside your security, infrastructure, data, and compliance requirements.

Success is measured in operating outcomes.

Labor, downtime, throughput, reliability, safety, quality. Not an AI demo.

Contact

Tell us what you're working on.

We read every message. A real person replies.